Grand Hotel Casino review
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Grand Hotel Casino review
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Grand Hotel Casino review

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Games
up to 400
Customer support
Live chat
daily
Email
Company
Internet Traffic Solutions Limited (ITS Ltd)
Gambling Licence
Kahnawake Gaming Commission
Malta Gaming Authority
Malta
UK Gambling Commission
United Kingdom
Mobile
Live Casino
Overall rating
4.3 / 5.0
Most Payments
186. Place
Most Game Studios
577. Place
Grand Hotel Casino review Screenshot Grand Hotel Casino review Screenshot

About Grand Hotel Casino

Since the start in 2000 Grand Hotel Casino is completely focused on casino games. Momentarily, 1 software studios with a number of 320+ varied games can be played at the casino. Note that the exact amount of games may vary in your country. The UK Gambling Commission, Malta Gaming Authority and Kahnawake Gaming Commission watch over trust and safety of Grand Hotel Casino. In addition to English, the casino offers 0 additional language options. After your registration you can activate a welcome Bonus. Our Grand Hotel Casino review gives more info on the casino, so keep on reading to find out more.

Games and Software Provider at Grand Hotel Casino

At Grand Hotel Casino customers can enjoy a broad assortment of different games. The game colletction covers all categories you could think of, including classic slot machines, video slot games and 3D slot machines. Progressive jackpots and themed games are also at your disposal. Microgaming are amongst the best game studios available at Grand Hotel Casino, but naturally you can also try the best slots from further popular names. In addition, the casino’s game selection also provides live dealer games from Microgaming.

Payments at Grand Hotel Casino

Grand Hotel Casino offers various payment methods. Crypto currencies like Bitcoin are available to make a deposit. E-wallets, including UPayCard or QIWI, are at your disposal in the casino’s payment section as well as common credit cards like MasterCard and Visa. Additionally, bank transfer payments like Trustly and Przelewy24 are possible as well as prepaid cards, including Postepay or Visa Electron. Depending on your country the exact selection of deposit and withdrawal options can differ. Have in mind: The deposit limits may vary from one payment method to another. The payment section should offer precise information on the Grand Hotel Casino deposit limits..

Withdrawals

Naturally, the casino also offers many pay-out options. The casino does not allow pay-outs with prepaid payments, but there are various other options like Direct Bank Transfer, instaDebit, UPayCard or QIWI. Every day you can initiate a withdrawal of at least €50. At Grand Hotel Casino you can benefit from an unlimited volume of free withdrawals. Therefore, when paying out there won’t be any additional withdrawal fees billed by the casino. Each withdrawal that you initiate carried out manually by the casino. Grand Hotel Casino typically processes your cash out within 2 to 2 days. The casino solely processes your pay-outs on working days, which you should consider. Furthermore, Grand Hotel Casino provides pay-out protection services, for instance Reverse Withdrawal.

Top Slots at Grand Hotel

Mermaids Millions
Mermaids Millions
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Avalon II
Avalon II
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Banana Odyssey
Banana Odyssey
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Mega Moolah
Mega Moolah
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Immortal Romance
Immortal Romance
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Thunderstruck II
Thunderstruck II
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Book of Oz
Book of Oz
Play game

Grand Hotel Casino Registration and Account Verification

When signing up at Grand Hotel Casino you only need to take a few steps. First, fill out the sign-up form that pops up after clicking the sign-up button. As soon as you have filled in the registration form, you are asked to approve your account. Therefore, you are typically provided with a confirmation link via mail, that you need to click on. After this confirmation process you can start playing.

In order to make payments the finalization of the Grand Hotel Casino account verification is required. To this purpose, turning in a scan of an official document (passport, driving license or id card) is required. In addition, a verification of your residence, that can be fulfilled by uploading a supplier bill (bank statement, electricity bill or phone bill) or a banking document (credit card photo, e-wallet photo or bank account screenshot), is necessary. Note that the provider receipt that you turn in mustnot be older than 90 days. You should get a confirmation for the account verification within a few days after submitting the documents.

Customer Service and Security at Grand Hotel Casino

Contacting the Grand Hotel Casino customer service is possible in various ways. For instance, you have the option to get in touch with the customer support via email (support@crhelpdesk.com). Normally, you can expect to receive an answer from the email support team within a short time. Alternatively, you have the option to use the web form to get in touch with the support. To test the customer service, we asked a few questions. The staff always provided fast and useful responses.

A necessary prerequisite for every licensed Casino is to be reliable and secure. Encoding their site with SSL128 is one of the security procedures, that Grand Hotel Casino implements. The reliability is checked regularly by the UK Gambling Commission, Malta Gaming Authority and Kahnawake Gaming Commission, who are the corresponding commissions for Grand Hotel Casino.

To facilitate responsible gaming, Grand Hotel Casino provides several player protection options. In your account settings you can decide to:

  • Self exclude from the casino
  • Limit your deposits

Moreover, in case of problematic gambling behaviour you can reach out to the NGO GA, that Grand Hotel Casino refers to.

Customer support

Email support available
Live chat available
Phone not available

Grand Hotel Casino Bonus

Receiving the sign-up offer is possible for all new customers. Claiming the 100% bonus, you can extend your credits to a maximum amount of £100. Deposits are accepted with Trustly, UPayCard or Bitcoin and should amount at least £10. When depositing £100, you get the maximal bonus and then can use a total sum of £200 for playing. You do not need to type in a bonus code.

After your payment your bonus is automatically added to your account within a short time. If you do not want to use the bonus, rejecting it is possible. Before you can play with your bonus funds your cash funds are used. You have the option to test slots from Microgaming and other well-known game studios from the current collection. Grand Hotel Casino does not authorize you to unlock multiple deposit promotions at the same time.

You are asked to wager the bonus 30 times before you can carry out a withdrawal of your winnings. Your bonus will expire if you request a pay out before the turnover criteria are finished. You have all the time you need, since at Grand Hotel Casino the turnover criteria do not underlie any time restriction.

Bonus details

Deposit
Bonus in %
Bonus in £
Wagering
Turnover
£10
100%
£10
30xB
£300
£50
100%
£50
30xB
£1.500
£100
100%
£100
30xB
£3.000
£200*
100%
£100
30xB
£3.000

*Even if you pay in more than £100, this 100%-offer cannot exceed the highest bonus amount of £100.

Welcome offer is for new customers only. The minimum deposit is £10. A thirty times wagering requirement applies on the first and all subsequent welcome bonuses and certain games contribute a different percentage to the wagering requirements.

Gifts
Special offers
Tournaments
Loyalty programme
VIP programme
Grand Hotel

Incentives

Currently Grand Hotel Casino does not offer further bonuses (e.g. a highroller bonus or a no deposit bonus) apart from the new customer offer. Unlike other casinos Grand Hotel Casino does not offer a loyalty program or benefits for VIP customers. Some casinos organize slot tournaments for existing players, but currently we do not have any information on Grand Hotel Casino tournaments.

Grand Hotel Casino Operator Infos

Grand Hotel Casino, started in 2000, is a product of the operator Escrow Services Overseas Limited. Cosmo Casino, CaptainCooks Casino, Luxury Casino and launched 13 further casinos by this operator. As far as we know, it is not at the stock exchange. To ensure a high safety standard, this casino is licensed by the following commissions:

  • Malta Gaming Authority with the license number MGA/B2C/164/2008
  • UK Gambling Commission with the license number 000‑038620‑R‑319310‑006
  • Kahnawake Gaming Commission

Grand Hotel Casino sister brands

Grand Hotel Casino review

Our conclusion

Overall, Grand Hotel Casino is an interesting brand eligible for players of different experience levels. The games selection can be described as average since you can select games from 1 well-known software providers. In addition, various payment methods are accepted, so every player should be able to find a method that best fits his needs. Furthermore, after the registration as a new player grabbing the rewarding sign-up bonus will be possible. Start your gaming journey now by registering at Grand Hotel Casino!

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Grand Hotel Casino review
Grand Hotel Casino review
Grand Hotel Grand Hotel
Average
Software provider
Top slots
Licenses
Withdrawal methods
Deposit methods
1
7
3
17
42
15
50
2
9
12
Live chat
Tournaments
Loyalty programme
Weekend payouts
Sports betting

FAQ

What do I need to profit from the Grand Hotel Casino welcome offer?

Only a few simple steps are necessary to activate the bonus. In the first step, fill in the registration form that you can find at the registration site. Then, you are able to sign in to your account, visit the cashier section and pay in at least the minimum accepted amount of money. Now, you can utilize your bonus pursuant to the terms and conditions.

Is it possible to use the mobile website of Grand Hotel Casino using every device?

Using the mobile website should be possible with all common mobile devices because it is designed browser-based. Looking at the table below will help you finding further information about the compatible devices.

How does sign-up process at Grand Hotel Casino work?

At first, entering your personal details into the registration form that you find at the Grand Hotel Casino login page is required. After that, you are asked to validate your Grand Hotel Casino account. The casino should send an with exact information to you within a short time after you have submitted the registration form.

How can I be sure it is safe to sign up at Grand Hotel Casino?

The Malta Gaming Authority, Kahnawake Gaming Commission and UK Gambling Commission assures the security of Grand Hotel Casino. Because the casino must meet several prerequisites in order to keep the licenses you can be certain about the security.

After winning at the casino, how long does it normally take to pay out my winnings?

Depending on the payment you are making use of the withdrawal time is varying. While some withdrawal options (i.e. e-wallets) are typically initiated right away, pay-outs with other payment types might take a few working days. To receive detailled info you should get in touch with the Grand Hotel Casino customer service or visit the cashier section.

Why am I not able to visit the Grand Hotel Casino website?

It is possible that the casino is having technological problems. We recommend to either play at one of our Grand Hotel Casino alternatives or to give it a try at a later time.

Does Grand Hotel Casino provide payment methods apart from credit cards?

Most online casinos provide you with a lot of different deposit options. Trustly, Przelewy24, UPayCard or Postepay are only a few substitutes for credit cards that are provided at Grand Hotel Casino.

Do I have to download an App if I would like to play at Grand Hotel Casino with my mobile device?

No, at Grand Hotel Casino it is not needed to download an app or .apk if you want to play using a mobile device. With iOS and Android devices alike the casino’s site can be accessed directly via your browser.

Can I use Firefox to visit Grand Hotel Casino?

You should be able to display the site with all common browsers, for instance Safari, Chrome and Firefox, because the casino is based on the latest HTML5 version. Find out if there are any browser updates that need to be installed if there occur problems opening the official site.

List of compatible mobile devices

Brands compatible devices
Samsung
Galaxy S6, S7, S8, S8+, S9, S9+, S10, S10e, S10+, S20, S20+, Note, Tab, Edge, Edge+, Mini, A41, A71, A51, A90, A3, A5, A7, A8, A, S, pro, Xcover 3
Apple
iPhone 5, 5S, 5C, SE, 6, 6S, 7, 8, 8 Plus, X, XS, XR, 11, iPad, Air, Mini, Pro, 2, 3, 4
Huawei
Mate 10 Pro, 20 Pro, P10, P30, P40 Pro, P40 lite, P9, lite, plus, Mate S, XS, 30 Pro, Y6, Y6s, Y7, MediaPad T5, M5
HTC
Nexus Series, One mini, max, A9, A9s, S9, 10, Dual SIM, U11+, U12+, U Ultra, Play, Lifestyle, Desire 19+, 12, 12+
Sony
Xperia M5, 1 II, 5, 10, Z5, ZR, E5, V, L, SP, ZL, XZ, X, XA, XA2, Ultra, XZ2, Compact, Premium, Tablet Z4, Z3, Compact, Plus
LG
G5, G6, G7, G8, Q6, Q7, Q60, Q Stylus, V30, V40, X Power, mach, K8, K9, K11, K40, K41, K50, K61, Q60, LTE, X cam, screen, Flex 2, V10, Class, 5X, Mini, G Pads 7.0, 8.0, 8.3, 10.1
Xiaomi
Mi 10 Lite, 10 Pro, 9 Pro, MIX Alpha, Note 10, 10 Pro, Redmi K30 Pro, Note 9S, Note 9 Pro Max, 8A Pro, 8A Dual
OnePlus
8 Pro, 8, 7T Pro, 7T, 6T, 5T, 3T
Tablets
Sony Xperia Tablet, Z Series, Lenovo Thinkpad & Yoga Tablet, Tab M10, Asus MeMo & Fonepad, Nexus Series, Motorola Xoom 2, Acer Iconia Series
other
Motorola Zoom, Atrix, Defy, Moto G, Wiko Series, Acer Liquid Series, Asus ZenFone, Two, Fairphone

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