Neptune Play review
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Neptune Play review

Visit Casino
Games
up to 800
Customer support
Live chat
daily
Email
Company
Sun Partners
Gambling Licence
Malta Gaming Authority
Malta
UK Gambling Commission
United Kingdom
Mobile
Live Casino
Overall rating
3.5 / 5.0
Most Payments
336. Place
Most Game Studios
145. Place
Neptune Play review Screenshot Neptune Play review Screenshot

About Neptune Play

Founded in 2020 with a focus on Casino Games at Neptune Play customers are provided with a wide package of games. Momentarily, the casino provides a large game selection with 4 popular software providers, who developed more than 2,000 so far. There may be a varied amount of games available to you, dependent upon the country that you reside in. Safety and fairness of Neptune Play are controlled by the UK Gambling Commission and Malta Gaming Authority. Aside from English, the casino offers 7 other language options (i.e. German or Finnish). After your sign-up you activate a sign-up package. Keep on reading our Neptune Play review to find out everything you should know about the casino.

Games and Software Provider at Neptune Play

At Neptune Play customers can enjoy a broad selection of different games. You can choose from video slot machines, classic slot machines, 3D slot games as well as themed games and progressive jackpots. NetEnt, Play’n GO or Microgaming are amongst the top software studios available at Neptune Play, but naturally you will also find the best slots from other excellent names. Additionally, the collection of games also offers table games from Gamomat or NetEnt or live dealer games (for example from Microgaming).

Payments at Neptune Play

Neptune Play accepts sundry payment methods. The casino accepts well-known credit cards like MasterCard or Visa as well as e-wallets, for example Skrill 1-Tap or Zimpler. Moreover, deposits can be initiated with prepaid cards, e.g Paysafecard, as well as bank transfer options like Trustly or Sofort. Note: The deposit limits may vary from one payment method to another. The Neptune Play deposit limits can be found in the cashier section. Alternatively, you can get in touch with the customer support.

These deposit limits, however, are different for VIP customers, because the casino offers VIP players special deposit rules.

Withdrawals

If you want to withdraw your winnings, naturally, you can also choose from a bunch ofwithdrawal options. The casino does not allow pay-outs via prepaid payments, but there are many other methods like Trustly, MasterCard, Skrill 1-Tap and Bank Wire Transfer. Every month you can initiate a payout of . At Neptune Play you can carry out an unlimited amount of free withdrawals. Therefore, independently from the amount of your initiated pay-outs, no withdrawal fees will be charged. Each withdrawal that you initiate is processed automatically. The Neptune Play withdrawal time normally is between 3 and 10 days. You should receive a confirmation for your withdrawal within 48 hours. Take into account that your withdrawals will not be transacted during the weekend. Moreover, pay-out safety options such as Reverse Withdrawal are at your disposal at Neptune Play.

Top Slots at Neptune Play

Robin Hood: Shifting Riches
Robin Hood: Shifting Riches
Play game
Jumanji
Jumanji
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Moon Princess
Moon Princess
Play game
Butterfly Staxx
Butterfly Staxx
Play game
Reel Rush 2
Reel Rush 2
Play game
Legacy of Dead
Legacy of Dead
Play game
Black Mamba
Black Mamba
Play game
Conan
Conan
Play game
Gorilla Kingdom
Gorilla Kingdom
Play game
Rise of Maya
Rise of Maya
Play game

Neptune Play Registration and Account Verification

The sign up process at Neptune Play is straightforward. At first, enter your personal details in the sign-up form. After you typed in all personal details to the registration form, a validation of your account is necessary. To this end, you get a confirmation link via email. Just click on this link to verify your email address. By finishing the validation process, you are able to start playing.

Undergoing an account verification is required at Neptune Play in order to make payments. To this purpose, the account verification requires you to provide a scan of an official document (Passport, ID Card or Driving License). In addition, verifying your residence is necessary, so you have to turn in a banking document (Credit Card photo, Bank account screenshot or Credit Card photo) or a provider bill (Electricity bill or Gas bill).

Customer Service and Security at Neptune Play

Neptune Play offers a few contact options to reach out to the customer service. You can use the customer support phone hotline or write an email to the customer support (support@neptuneplay.com) as an example. Usually, the response of the support team should be in your inbox within a short time after your request. Additionally, utilizing the web form on the casino website is another contact opportunity. What’s more, you can utilize the Text Chat that can be reached on the casino’s site. During our inspection process the customer service team always provided quick and helpful replies.

Every Online Casino must fulfil high safety demands, otherwise they lose their licenses. One of the Neptune Play safety procedures is SSL128 encryption, which they use for their site. The respective commissions, in this case UK Gambling Commission and Malta Gaming Authority, test the safety regularly.

To bring forward responsible gaming, Neptune Play provides some player protection options. These procedures provide you with the possibility to:

  • Narrow down your sessions.
  • Self exclude from the casino orSuspend your account.
  • Customer support

    Email support available
    Live chat available
    Phone available

    Neptune Play Bonus

    Receiving the deposit offer is possible for every new player. You can profit from up to €200 additional funds if you use the 100% bonus. 20 Free Spins, available for the game Starburst, are also part of the offer. If you want to make the best of the bonus, deposit €200 and play with €400. Activating the promotion does not require a bonus code.

    You get your bonus credits automatically within a short time after your deposit. You are not allowed to reject the bonus after unlocking it. Playing with your bonus funds is possible as soon as you have used your cash funds. You can test games from Play’n GO, Microgaming or NetEnt, as well as other well-known software studios from the present portfolio, using your your bonus money. Using the Neptune Play new customer Bonus, you arenot allowed to unlock more bonus at the casino concurrently. However, your extra funds are available for sports betting.

    You are required to wager the deposit and the bonus 35 times before you can carry out a withdrawal of any winnings. Besides, all winnings which you gained with your Free Spins underlie turnover criteria of 35 times. In case you request a pay out before fulfilling the wagering criteria it will cause the expiration of your bonus. If you exceed the given time frame for the turnover criteria, as a result you will forfeit the bonus and your winnings. Of course, this will not influence on your deposit.

    Bonus details

    Deposit
    Bonus in %
    Bonus in €
    Wagering
    Turnover
    €10
    100%
    €10
    35xB, 35xD
    €350
    €100
    100%
    €100
    35xB, 35xD
    €3.500
    €200
    100%
    €200
    35xB, 35xD
    €7.000
    €400*
    100%
    €200
    35xB, 35xD
    €7.000
    Gifts
    VIP programme
    Special offers
    Tournaments
    Loyalty programme
    Neptune Play

    Neptune Play Incentives

    Currently you do not have the chance to unlock any additional bonuses apart from the welcome bonus (e.g. a highroller bonus or a no deposit bonus). At Neptune Play you do not have the chance to become member a loyalty program. Nevertheless, higher deposit limits, events or individual promos & bonuses as well as other benefits are available for VIP players. Currently we know nothing about Neptune Play slot tournaments, but it is possible that they will organize tournaments for table games, live casino or slots soon.

    Neptune Play Operator Infos

    Being founded 2019, Neptune Play is a Sun Partners casino product. Jambo Casino is also run by this operator. Furthermore, it is publicly listed.

    Neptune Play review

    Our conclusion

    In total, Neptune Play is an average brand suited for customers of all experience levels. The games variety can be described as diverse since you can try slots from 4different game providers. Additionally, various deposit and withdrawal options are accepted, so every player should be able to find a payment that best fits his preferences. Furthermore, the welcome Bonus is good and accessible to all new customers. So, sign up now at Neptune Play to convince yourself!

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    Neptune Play review
    Neptune Play review
    Neptune Play Neptune Play
    Average
    Software provider
    Top slots
    Licenses
    Withdrawal methods
    Deposit methods
    4
    46
    2
    9
    18
    15
    50
    2
    9
    12
    Live chat
    Tournaments
    Loyalty programme
    Weekend payouts
    Sports betting

    FAQ

    How does registration process at Neptune Play work?

    At first, visit the Neptune Play registration page where you find the sign-up form and add your personal details. Afterwards, validate your account at Neptune Play. After submitting the registration form you should receive an e-mail with exact instructions.

    Can I get a no deposit bonus at Neptune Play?

    Normally, casinos modify their new customer offers regularly, so take a look at the Neptune Play promotion page to see if a no deposit bonus is available right now.

    Am I required to utilize a credit card to initiate payments at Neptune Play?

    At the majority of online casinos the cashier section consists of severaldifferent payment options. At Neptune Play, you can initiate payments with Paysafecard, Skrill 1-Tap, Trustly or Zimpler, to name only some alternatives to credit cards like Visa or MasterCard.

    If I would like to play with my mobile device, is the download of a Neptune Play App necessary?

    No further download of an .apk or app is necessary when playing with a mobile device. Android and iOS devices should be able to display the casino’s site directly with a browser.

    How long does it take to withdraw my winnings?

    The pay-out time is dependent from the payment option that you would like to use. Pay-outs with credit cards or bank transfer might require up to 5 working days, whereas other options (i.e. e-wallets) normally are initiated right away. The customer service or the Neptune Play cashier section will provide further information on pay-out times.

    The Neptune Play website is not working, what can I do?

    It is possible that the casino has technological problems. We suggest to either give it a try at a later time or play at one of our Neptune Play alternatives.

    Is the Neptune Play mobile site compatible with every device?

    Yes, you are able to use the mobile site which is a browser-based web app with all common mobile devices.

    Is it safe to play at Neptune Play?

    The Malta Gaming Authority and UK Gambling Commission regulate Neptune Play. You can be sure about the safety because casino has to comply with several conditions in order to retain the licenses.

    How do I activate the welcome package from Neptune Play?

    You are only asked to follow a few easy steps. Initially, enter your details to the sign-up form that is located at the sign-up site. Then, activating the bonus with a deposit of the minimal required sum is necessary. Now, you can utilize the bonus in line with its’ terms and conditions.

    Am I able to visit Neptune Play with every browser?

    Using the newest version of HTML5, you should be able to open the site with all common web browsers like Safari, Firefox and Chrome. In case the official website does not open, examine if you updated your browser to the newest version.

    What is the reason for the Neptune Play identity validation procedure?

    Most casinos have an ID verification as a safety measure. In doing so you can be certain that no one else can sign up using your data.

    List of compatible mobile devices

    Brands compatible devices
    Samsung
    Galaxy S6, S7, S8, S8+, S9, S9+, S10, S10e, S10+, S20, S20+, Note, Tab, Edge, Edge+, Mini, A41, A71, A51, A90, A3, A5, A7, A8, A, S, pro, Xcover 3
    Apple
    iPhone 5, 5S, 5C, SE, 6, 6S, 7, 8, 8 Plus, X, XS, XR, 11, iPad, Air, Mini, Pro, 2, 3, 4
    Huawei
    Mate 10 Pro, 20 Pro, P10, P30, P40 Pro, P40 lite, P9, lite, plus, Mate S, XS, 30 Pro, Y6, Y6s, Y7, MediaPad T5, M5
    HTC
    Nexus Series, One mini, max, A9, A9s, S9, 10, Dual SIM, U11+, U12+, U Ultra, Play, Lifestyle, Desire 19+, 12, 12+
    Sony
    Xperia M5, 1 II, 5, 10, Z5, ZR, E5, V, L, SP, ZL, XZ, X, XA, XA2, Ultra, XZ2, Compact, Premium, Tablet Z4, Z3, Compact, Plus
    LG
    G5, G6, G7, G8, Q6, Q7, Q60, Q Stylus, V30, V40, X Power, mach, K8, K9, K11, K40, K41, K50, K61, Q60, LTE, X cam, screen, Flex 2, V10, Class, 5X, Mini, G Pads 7.0, 8.0, 8.3, 10.1
    Xiaomi
    Mi 10 Lite, 10 Pro, 9 Pro, MIX Alpha, Note 10, 10 Pro, Redmi K30 Pro, Note 9S, Note 9 Pro Max, 8A Pro, 8A Dual
    OnePlus
    8 Pro, 8, 7T Pro, 7T, 6T, 5T, 3T
    Tablets
    Sony Xperia Tablet, Z Series, Lenovo Thinkpad & Yoga Tablet, Tab M10, Asus MeMo & Fonepad, Nexus Series, Motorola Xoom 2, Acer Iconia Series
    other
    Motorola Zoom, Atrix, Defy, Moto G, Wiko Series, Acer Liquid Series, Asus ZenFone, Two, Fairphone

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